Artmail Documentation

Configure your domain's DNS settings to ensure your emails reach the inbox, are trusted by recipients, and stay out of spam. By adding these records, you're essentially granting Artmail permission to send emails on your behalf while proving to email providers that you've authorized these messages.

DNS Records Required

If you see a red warning sign next to "DNS Records" in settings, you should follow this guide to complete your domain verification.

What are DNS Records?

DNS (Domain Name System) is like the internet's address book. It helps route your emails and website traffic to the right place, making sure your messages get delivered and your brand is trusted.

Every device connected to the Internet has a unique IP address. DNS translates easy-to-remember domain names (like yourdomain.com) into these numeric IP addresses so computers can find each other.

DNS is also essential for email security. Records like SPF, DKIM, and DMARC prove your emails are really from you, protecting your brand and your recipients from spam and phishing.

Artmail Handles the Details

Artmail handles all the technical details of these records for you - you just need to add them to your domain settings.

The DNS Records You Need

To send emails with Artmail, you'll need to add four types of DNS records to your domain registrar. Each one plays a key role in making sure your emails are delivered and trusted.

Domain Verification TXT Record

Proves you own the domain. This is a required record that must be verified before you can send emails.

DKIM CNAME Records

Verifies your emails are genuinely from you. Required - you'll need to add 3 CNAME records for DKIM signing.

SPF TXT Record

Protects your domain from unauthorized use. Recommended - authorizes AWS SES to send on your behalf.

DMARC TXT Record

Provides email authentication policy. Recommended - tells receivers how to handle unauthenticated emails.

Before You Start

Make sure you've set your sending domain first. This is required before you can add DNS records.

How to Add DNS Records

You configure DNS records from your account settings after completing the initial setup. Navigate to Settings → Sending → Sender Identities in the left navigation menu to access the DNS configuration page.

View Your Required Records

Go to Settings → Sending → Sender Identities, then click "Verify Domain" or "Add Domain". Enter your domain (e.g., mail.yourdomain.com or yourdomain.com) and click "Verify Domain".

In the DNS Records section, you'll see a list of the records you need to add:

Domain Verification TXT Record: _amazonses.{yourdomain}
DKIM CNAME Records: Three CNAME records for DKIM signing
SPF TXT Record: Authorizes AWS SES to send on your behalf
DMARC TXT Record: Email authentication policy

Each record will have a clipboard icon that allows you to easily copy the record value.

Add DNS Records at Your Registrar

Look for options like "Add Record," "Create Record," or "DNS Management"
Select the appropriate record type (TXT or CNAME) shown in the "Type" column
For the Host or Name field, paste the value shown in the "Name" column
For the Value field, paste the text copied from the "Value" column
If asked for TTL, enter 3600 or select 1 hour
Save the record

Verify Your Records

Return to Artmail and click the "Verify" or "I've added these records" button. Artmail will check if your records have been properly configured.

Verification Status Indicators:

Not Verified: Records haven't been verified yet or are missing
Partially Verified: Some records are verified, but others are still pending
Fully Verified: All records are correctly configured and verified

DNS Propagation

Records typically verify within minutes, but can take up to a few hours to propagate across all servers. During that time, you may see different records validate at different times. This is normal - just check back later.

Provider-Specific Instructions

Not sure how to add DNS records? Select your provider below for step-by-step guidance.

Adding DNS records in GoDaddy:

Log in to GoDaddy and open your domain's DNS settings
Click Add to create a new record
For each record in your Artmail dashboard:
- Type: Select TXT or CNAME as shown
- Host: Use the subdomain or record name (e.g., _amazonses.mail for _amazonses.mail.yourdomain.com)
- Value: Paste the value from Artmail
Save each record

GoDaddy Tip

If you see an "invalid hostname" error, try adding a period (.) at the end of the "Points to" value.

Find Your DNS Provider

Not sure which company hosts your domain's DNS? Use tools like whois.domaintools.com to look up your domain's nameservers and determine which service provider manages your DNS settings.

Quick Tips

Be Patient

DNS changes can take up to a few hours (sometimes longer) to fully propagate. If verification fails initially, wait and try again before troubleshooting.

Copy Values Exactly

Use the clipboard icons to copy and paste values directly from the Artmail dashboard to avoid typos. Always copy DKIM values exactly—no extra spaces or quotes.

Use a Subdomain

Use a subdomain like mail.yourdomain.com for email sending to keep your main domain clean and protect your existing email setup.

When You'll Need to Repeat DNS Setup

You'll need to add new DNS records and verify them again if you:

Change your domain setup:

Switch to a different subdomain (mail.company.com → news.company.com)
Change your root domain (company.com → newcompany.com)

Change your DNS infrastructure:

Switch DNS providers or transfer your domain to a different registrar
Change your domain's nameservers

Multiple Domains Supported

Artmail supports multiple sending domains. You can add a new domain in Settings → Sender Identities and complete this entire DNS verification process for the new domain without affecting your existing domains.

Troubleshooting

Need Help?

Our team is ready to support you at every step of your journey with Artmail.

Search Documentation

Type in the "Ask any question" search bar at the top to instantly find relevant documentation pages.

Email Support

Schedule a Call

Book time with our team for personalized guidance on strategy, best practices, or complex questions.